Admin Login and MFA Troubleshooting
Symptoms
- Login accepted but user cannot proceed.
- MFA code rejected repeatedly.
- Session expires immediately after sign-in.
Likely causes
- Incorrect tenant/user scope for account.
- Expired or unsynced authenticator code.
- Browser cookie policy blocking auth cookie behavior.
Resolution steps
- Verify account status and role assignment.
- Recheck device time sync for authenticator app.
- Retry from a standard browser profile with cookies enabled.
- If still blocked, reset MFA enrollment through admin procedure.
Escalation guidance
- Capture timestamp, user email, and tenant context.
- Include route response codes from browser network panel.